Help Center › Check-In

Scan tickets at the door

Use the MainGate Event Check-In app on a phone.

  1. Set up the door login: My Events menu (top right) → Manage Users. Your account comes with a Door scanner login. Click Set password. (Add more scanners with New User, role Ticket Scanner.)
  2. On the door phone, install the MainGate check-in app (search "MainGate" in the App Store or Google Play; on Android it's MainGate Event Check-In).
  3. Log in with the scanner username and password.
  4. Scan each ticket's QR code. The app says if it's good, or warns you if it was already used.
Manage Users with the door scanner login
Manage Users with the door scanner login
Tip: No phone handy? Use the web guest list instead (Check in from the guest list).
Still stuck? Call 713-303-4094 or send us a message.