What the scanner messages mean
Already used, part of a party, wrong day, offline and more.
In the check-in app
| Message | Meaning |
|---|---|
| CHECKED IN | Good to go |
| Checked in 2 of 4. 2 still to come. | Part of the party is in. See Check in part of a party. |
| ALREADY CHECKED IN: Already checked in at 7:42 PM. | This code was already used, at that time |
| Ticket is for a future event | Wrong day, or too early for a ticket with a check-in time limit |
| Ticket is for a past event | The event is over |
| No valid tickets for this order | Refunded or voided tickets |
| No ticket matching this code exists. | Not a real MainGate ticket, or for another organizer's event |
| This code is not for a MainGate ticket. | A QR code from somewhere else |
| Offline scan · sends to MainGate when back online | Checked against the guest list saved on the phone. See Scanning with no signal. |
| Can't check this offline | The code isn't on the saved list. Ask for their confirmation email before letting them in. |
On the web guest list
You'll see Warning: ticket already checked in for a used ticket. Tickets with a Limit check-in time show Cannot yet check-in when it's too early.
One code can check in a whole order, or each ticket can have its own code (event setting Use individual ticket QR codes).
Still stuck? Call 713-303-4094 or send us a message.