Help Center › Orders, Refunds & Exchanges

Move orders to another date

A show moved: move its buyers to the new date in one step.

  1. Add the new date first (Add dates and times).
  2. In Dates & Times, click Move orders to another date.
  3. Pick Orders are on now (old date) and Move them to (new date), then Preview.
  4. Check the list. Tick Also re-send each customer their tickets if you want.
  5. Click Move N orders.
  6. Click Write the "show has moved" email to tell buyers.
Move Orders to Another Date
Move Orders to Another Date

Tickets, seats and QR codes stay the same. To simply change a date's day, see Change a date that already has sales.

Who can do this: the main organizer login (Promoter Admin). The "show has moved" email needs email blasts turned on.
Still stuck? Call 713-303-4094 or send us a message.