Let buyers switch their own tickets

1. Ask MainGate to turn on ticket exchanges for your account (and set a swap fee if you want one).
2. On the event, in Dates & Times, tick Allow Customer to exchange their ticket(s) for another date/time.
3. Optional: tick Limit swaps within 48 hours to stop swaps in the 2 days before the event. (Table changes on seated events aren't limited; guests can upgrade right up to the show.)
4. Click Save Event.

Buyers use Add / Switch Tickets in My Tickets. They pay any price difference plus your swap fee. Switching to a cheaper ticket isn't refunded.

Seated events

On a seated event, buyers see Change / add table instead. They can move to another open table, add a table for more guests, or move to several tables: the same price moves them right away; a bigger or better table, or added seats, they pay by card (the tables are held while they pay). Cheaper tables stay with your team (Change a party's table).