Change a party's table
Move a party, upgrade them to a bigger or better table, or combine and split tables.
Who can do this: your organizer logins and MainGate admins. Refunding a difference needs Allow processing refunds on your account.
- Find the order (Find an order) and click ⇄ Switch Tickets.
- Click Change table. The top line shows where the party sits now, how many seats and what they paid.
- Tick the new table (or several tables to split the party), then click Price this selection.
- Check the result and click its button.
| Result | What happens |
|---|---|
| No charge | Same section and size, or the same price. The party moves right away and keeps its QR codes. Leave Email the customer their updated tickets ticked. |
| Pays $ | A bigger table, or the same size in a pricier section. The table is held for 1 hour and the guest gets an email with a payment link (card, Apple Pay or Google Pay). You can also copy the link and text it. When they pay, the party moves, extra seats get their own tickets, the old table goes back on sale and the updated tickets are emailed. |
| $ less | A cheaper section or fewer seats. The party moves right away; seats beyond the new table's are voided (newest tickets first). The difference is not refunded unless you tick Refund the difference to their card. |
Combine or split
If the party has two or more tables, the page says so: pick one table that seats everyone and the old tables go back on sale. To split a big party, tick two or more tables (they can be in different sections) and price them together.
Waiting for payment
While a link is out, the page shows the held table, Copy link, Email the link again and Cancel the upgrade. Unpaid links expire after 1 hour and the table goes back on sale on its own.
Heads up: A bigger table in a cheaper section isn't offered (tables are sold whole). Orders with more than one ticket type, or that already had a refund, can only move to a same-size table in the same section here. Once anyone on the order has checked in, the table can't be changed.
Tip: Guests can change their own table too when your event allows ticket exchanges (Let buyers switch their own tickets).
Still stuck? Call 713-303-4094 or send us a message.