Change or reset a password
For organizers, staff and buyers.
Change it
Log in, open My Account → Change Password, enter it twice and click Save.
Forgot it
- Click My Account → Forgot Password.
- Enter your username (ticket buyers: your email address) and click Get Password Reset Link.
- Open the email and set a new password. The link works for two days.
Heads up: Requesting a reset turns off the old password right away. For a shared door-scanner login, set the new password in Manage Users instead.
Tip: Organizers can reset a staff member's password in Manage Users → edit.
Still stuck? Call 713-303-4094 or send us a message.