How MainGate works
The 2-minute tour: what it costs, how you get paid and where everything lives.
What it costs
- $0 to you. MainGate adds a $1.00 fee per ticket ($1.50 for reserved seats), paid by your guests at checkout.
- You can choose to absorb the fee instead (see Ticket fees).
- Card processing (Stripe: 2.9% + 30¢ per order) can be added to the order or absorbed.
How you get paid
Ticket money goes straight to your own Stripe account. You connect it once (about 10 minutes). See Connect Stripe to get paid.
Where everything lives
After you log in, the My Events menu (top right) has everything you need:
| Menu item | What it's for |
|---|---|
| Manage Events | Create and edit events, preview, At a Glance |
| View Orders | Find orders, resend tickets, refunds, exchanges |
| Check-In Guests | Guest list for the door |
| Block Tables | Hold tables or seats for guests (seated events) |
| Reports | Sales, manifests, QuickBooks and more |
| POS Cash Out Report | Box office cash and card totals |
| Manage Users | Logins for your staff and door scanners |
Your company details, logo and colors are under My Account → Edit Profile.
Still stuck? Call 713-303-4094 or send us a message.